Improvements in technology have a significant impact on the way government agencies interact with their constituents. This mini-track seeks research papers and practitioner reports addressing citizens' expectations and acceptance of e-government services across government levels and branches, success factors for e-government services development and implementation, value assessments of e-government services, and methodologies, techniques, and tools for service composition. We are particularly interested in the characteristics, development, implementation, uses, and evaluation of e-government services and systems. E-government services pose numerous challenges in terms of interoperability of services, design of services, optimization of process chains, identification and assessment of the value-chain of services, cross-organizational service chains, workflow support of e-services, integration of internal IT support, G2G and G2C e-services, outsourcing of services, digital preservation, electronic records management, etc. Research to guide the development, management and evaluation of e-government services is in great demand in this important and rapidly growing domain.
Lemuria Carter is the Information Systems Department Chair in the School of Business at Virginia Commonwealth University. Her research interests include technology adoption, e-government and online trust. She has published in several top-tier information journals, including the Journal of the Association for Information Systems, Journal of Strategic Information Systems, and Information Systems Journal.
Ludwig Christian Schaupp is an Associate Professor in the Department of Accounting in the College of Business and Economics at West Virginia University. His primary research interests include e-government adoption, and website success metrics. He has published in several top-tier journals including Communications of the ACM, Journal of Information Systems, and Information Systems Frontiers.
James H. Moore James H. Moore is an Associate Professor and Chair of the Department of Music at West Virginia Wesleyan College. His research interests include exploring the intersection of e-government and the music industry. He is an active member of the Pittsburgh jazz community where he is a member of RH Factor – the Roger Humphries Quintet, the 21st Century Swing Band, and leads his own quartet He has performed with the Smithsonian Jazz Masterworks Orchestra, the Bob Mintzer Big Band, Toshiko Akiyoshi, Ahmad Jamal, Sheryl Bailey, Tim Warfield, and the Lars Halle Jazz Orchestra. Moore appeared on Bob Mintzer's GRAMMY nominated album For the Moment, released on the MCG Jazz label in 2012.
Virginia Commonwealth University
School of Business
Snead Hall, B4210A
301 West Main Street
P.O. Box 844000
Richmond, VA 23284-4000
Ludwig Christian Schaupp
West Virginia University
College of Business and Economics
314 Business and Economics Bldg, P.O. Box 6025
Morgantown, WV 26506-6025
James H. Moore
West Virginia Wesleyan College
Department of Music