Services and Information

Improvements in technology have a significant impact on the way government agencies interact with their constituents. This mini-track seeks research papers and practitioner reports addressing citizens' expectations and acceptance of e-government services across government levels and branches, success factors for e-government services development and implementation, value assessments of e-government services, and methodologies, techniques, and tools for service composition. We are particularly interested in the characteristics, development, implementation, uses, and evaluation of e-government services and systems. E-government services pose numerous challenges in terms of interoperability of services, design of services, optimization of process chains, identification and assessment of the value-chain of services, cross-organizational service chains, workflow support of e-services, integration of internal IT support, G2G and G2C e-services, outsourcing of services, digital preservation, electronic records management, etc. Research to guide the development, management and evaluation of e-government services is in great demand in this important and rapidly growing domain.

Minitrack topics include, but are not limited to:

  • E-services for an aging population
  • IT development and project management in the public sector
  • Citizens' expectations and acceptance of e-government services across government levels and branches
  • Success factors for e-government services development and implementation
  • Value assessment of e-government services
  • Methodologies, techniques, and tools for service composition
  • E-government services provision in developing countries
  • Comparative and/or trans-national e-government services
  • Trust perception of the e-government services, and trust dynamics among individuals, groups, and organizations in the value chain of service provision
  • Challenges and/or recommendations for increasing citizen trust of e-government
  • Impacts of e-government services
  • Political, legal, organizational, and technological barriers to e-government diffusion
  • Opportunities and challenges of e-government mobile services
  • Business process analysis, value-chain analysis and change requirements for e-government services
  • IT-based procedures, workflow support, protocols, and schemes used for government services
  • Historical assessment of e-government services
  • Access to governmental documents and records, including legal, policy, and technical implications, program models, and case studies
  • Electronic record management and archiving standards
  • Case studies on innovative services in various branches of the public sector, such as e-services in the administrative, judicial, executive, defense, health care, education, etc.
  • Service modeling, optimization and analysis
  • E-services in public libraries
  • E-government and the arts

More information on the mini-track chairs:

Lemuria Carter is the Information Systems Department Chair in the School of Business at Virginia Commonwealth University. Her research interests include technology adoption, e-government and online trust. She has published in several top-tier information journals, including the Journal of the Association for Information Systems, Journal of Strategic Information Systems, and Information Systems Journal.

Ludwig Christian Schaupp is an Associate Professor in the Department of Accounting in the College of Business and Economics at West Virginia University. His primary research interests include e-government adoption, and website success metrics. He has published in several top-tier journals including Communications of the ACM, Journal of Information Systems, and Information Systems Frontiers.

James H. Moore James H. Moore is an Associate Professor and Chair of the Department of Music at West Virginia Wesleyan College. His research interests include exploring the intersection of e-government and the music industry. He is an active member of the Pittsburgh jazz community where he is a member of RH Factor – the Roger Humphries Quintet, the 21st Century Swing Band, and leads his own quartet He has performed with the Smithsonian Jazz Masterworks Orchestra, the Bob Mintzer Big Band, Toshiko Akiyoshi, Ahmad Jamal, Sheryl Bailey, Tim Warfield, and the Lars Halle Jazz Orchestra. Moore appeared on Bob Mintzer's GRAMMY nominated album For the Moment, released on the MCG Jazz label in 2012.


Lemuria Carter
(Primary Contact)

Virginia Commonwealth University
School of Business
Snead Hall, B4210A
301 West Main Street
P.O. Box 844000
Richmond, VA 23284-4000
Phone: +1-804-828-1732

Ludwig Christian Schaupp

West Virginia University
College of Business and Economics
314 Business and Economics Bldg, P.O. Box 6025
Morgantown, WV 26506-6025
Fax: +1-304-293-6035

James H. Moore

West Virginia Wesleyan College
Department of Music
Phone: +1-304-203-5299