Disaster response management ranks among the most challenging branches of management due to the many unknowns including the unknown incident dynamics and their ramifications when responding. Accurate and verified information is the premier asset to any professional responder for creating the basis for an effective response rooted in sound situational awareness and the so-called Common Operating Picture. However, this particular asset is the hardest to come by for responders. Information systems of all kinds play an increasingly important role in this context. On September 11, 2020, the fateful day in our history, Eric Holdeman, a veteran of thirty years in leadership of disaster response management on all levels of government and a renowned authority in the field, interviewed me for the Disaster Zone Podcast. The 28-min interview can be found here: podcast / transcript.