Yong-Pin Zhou

 

Research Interests

  • Service Operations Management (call centers, quality-related issues, etc.)
  • Supply Chain Management (supply chain design, cross-docking, etc.)
  • Operations/Marketing interface issues (inventory, pricing, etc.)
  • Operations/IT interface issues (capacity, incentive, etc.)
  • Stochastic Models, Queueing Applications, Markov Decision Processes
  • Human Resource Issues in Operations (turnover, learning)

Publication

  1. "Managing Learning and Turnover in Employee Staffing," with N. Gans, Operations Research, 50(6) Nov-Dec, 2002.   Abstract (49k PDF) Paper (224k PDF).
  2. "A Call-Routing Problem with Service-Level Constraints," with N. Gans, Operations Research, 51(2) Mar-Apr, 2003.   Abstract (71k PDF) Paper (274k PDF).
  3. "A Routing Problem for Call Centers with Customer Callbacks after Service Failure," with F. de Véricourt, Operations Research, 53(6), Nov-Dec 2005. Abstract (40k PDF) Paper (202k PDF). A more comprehensive working paper version (294k PDF).
  4. "On the Incomplete Results for the Heterogeneous Server Problem," with F. de Véricourt, Queueing Systems, 52(3), March 2006. Abstract (36k PDF). A longer, earlier version of the paper is entitled "On the Incomplete Results for the Multi-Server Slow-Server Problem".
  5. "Incorporating Satisfaction into Customer Value Analysis: Optimal Investment in Life-Time Value", with T. Ho and Y.-H. Park, Marketing Science, 25(3), May-June 2006. Abstract (93k PDF). (This is a regular paper, see Marketing Science, 25(5).)
  6. "Coordinated Replenishment and Shipping Strategies in Inventory/Distribution Systems," with M. Gurbuz and K. Moinzadeh.  Management Science at Management Science, 53(2), February 2007.
  7. "Call Routing Schemes for Call-Center Outsourcing," with N. Gans. Manufacturing & Service Operations Management, 9(1), Winter 2007.
  8. "Call Center Outsourcing: Coordinating Staffing Level and Service Quality", with J. Ren. Management Science, 54(2), February 2008.
  9. "Incorporating Delay Mechanism in Ordering Policies in Multi-Echelon Distribution Systems," with K. Moinzadeh. IIE Transactions, 40(4), 2008. Appendix (147K PDF)
  10. "On the Sizing and Grouping of Peer-to-Peer Networks," with Y.-M. Li and Y. Tan. Forthcoming, IEEE/ACM Transactions on Networking. Paper (362K PDF)

Working Papers

11.   “A Study of an Online Fare-track and Order System,” with M. Cho and M. Fan. Paper (195K PDF) (A previous version of the paper is titled “Strategic Consumer Response to Dynamic Pricing of Perishable Products”)

12.  “An Empirical Study of Revenue Management Practices in the Airline Industry,” with M. Cho and M. Fan. Paper (261K PDF)

13.  “A Single-Period Inventory Model with Multiple Ordering Opportunities and Fixed Ordering Cost,” with A. Jain and K. Moinzadeh.  Paper (379K PDF)

14.  “Call Center Routing Strategies in the Presence of Servers with Heterogeneous Performance Attributes,” with K. Ross and V. Mehrotra.

15.  “A Single-Server Queue with Markov Modulated Service Times,” with N. Gans. Paper (182K PDF)

Research in Progress

16.   “Stochastic Shift Scheduling,” with N. Gans, H. Shen, N. Korolev, A. McCord, and H. Ristock

17.  “Dynamic R&D Capacity Management and Project Admission in R&D Pipelines,” with Y. Xu.

18.   “Impact of Coordinated Replenishment and Shipping Strategies in Multi-Item Inventory/Distribution Systems,” with M. Gurbuz and K. Moinzadeh.

19.  “Variability in Supply Chain Leadtimes: The impact of Customs Compliance Activities,” with T. Klastorin.

20.  “On the King County Homeless Population,” with C.-C. Kuo and T. Klastorin.

21.  “Referral Influenced by Service Quality and Its Impact on Customer Value Analysis,” with T. Ho and Y.-H. Park.

Awards

  • Dean’s Faculty Research Award for 2006, Business School, University of Washington
  • Faculty Early Career Development (CAREER) Award, National Science Foundation, 1997-2012. Title: “Service Quality and Its Operational Impacts”
  • Second Place, INFORMS JFIG (Junior Faculty Interest Group) Paper Competition, 2006 (for the paper "Call Center Outsourcing: Coordinating Staffing Level and Service Quality" with J. Ren)
  • Dean’s Junior Faculty Research Award for 2005, Business School, University of Washington
  • Summer Fellowship, The Global Business Center, University of Washington, Summer (2003-2005, 2007)
  • Summer Research Fund, The Business School, University of Washington, Summer (2003-2007)
  • Finalist, INFORMS George Nicholson Student Paper Competition, April 1999
  • Recipient, OPIM Award of Excellence for Teaching Assistance, OPIM Department, Wharton School, University of Pennsylvania, February 1998
  • Participant, 1998 INFORMS Doctoral Colloquium, Seattle, WA, October 23-25, 1998
  • Sloan Research Fellow, Wharton Financial Institutions Center, Summer 1997 - August 2000
  • Honorable Mention, (International) Mathematical Contest in Modeling, 1992 (3-person team)

Services

  • Associate Editor, Manufacturing & Service Operations Management
  • Member of the editorial board, Manufacturing & Service Operations Management, 2005
  • National Science Foundation Grant Proposal Reviewer
  • Ad hoc reviewer

o         European Journal of Operational Research

o         IIE Transactions

o         Management Science

o         Manufacturing and Service Operations Management

o         Mathematical Methods of Operations Research

o         Naval Research Logistics

o         Operations Research

o         Production and Operations Management

o         Queueing Systems

If you have any requests or suggestions, please email Yong-Pin Zhou.