Course Readings (and extras)

Professional and academic publications

Farkas, David K., “The Logical and Rhetorical Construction of Procedural Discourse,” Technical Communication, 46(1), February 1999, pp. 42-54.

Farkas, David K. “The Diagnosis-Resolution Structure in Troubleshooting Procedures,” Proceedings of the 2010 International Professional Communication Conference, Twente, The Netherlands, July 7-10.

Fisher, Lori, “Moving from Single Sourcing to Reuse with XML DITA,” Best Practices (Comtech), June 2003, pp. 63-68.

Grayling, Trevor, “If We Build It, Will They Come? Usability Test of Two Browser-based Embedded Help Systems,” Technical Communication, 49(2), May 2002, pp. 193-209.

Microsoft Manual of Style. 4th ed. Microsoft Press: Redmond, WA, 2012.

Radding, Alan, “The Whitepaper Whitepapaper,” (1997), http://www.technologywriter.com, accessed, 3/24/07.

Rosenbaum, Stephanie L. “Stalking the User: Practical Field Research,” reprinted from Intercom, 50(10), December 2003.

Welinske, Joe, Developing User Assistance for Mobile Apps. Kindle Editions, Lulu.com: Seattle, WA, 2011.

Course notes, handouts, and exercies

AM/FM Flashlight UI Exercise and UI graphic

Evaluation and Usability Testing

Heuristic Evaluation Questionnaire (DeBoard)

How to Write Procedures

Wallaby Specification (Delaney)

Writing with a Task Orientation

 

Sample user assistance

Zoom Search User's Manual

LiveJournal Help