Government Services: Innovation, Strategy, and Assessment

Minitrack Description

Technology, institutional and organizational trends and developments open opportunities for innovation in the way government agencies interact with their constituents. This mini-track seeks research papers, position essays, and practitioner reports advancing our current understanding of those innovations. We welcome papers addressing service performance measurement, success factors and key processes for e-government services development and implementation, value assessments of e-government services, and methodologies, techniques, and tools for service composition. We are particularly interested in the characteristics, development, implementation, uses, and performance evaluation of e-government services and systems. E-government service innovations also pose numerous strategic and operational challenges which includes, but is not limited to terms of interoperability of services, design of services, optimization of process chains, identification and assessment of the value-chain of services, cross-organizational service chains, workflow support of e-services, integration of internal IT support, G2G and G2C e-services, outsourcing of services, digital preservation, and electronic records management. Research to guide the development, management and evaluation of e-government services is in great demand in this important and rapidly growing domain.

Minitrack topics include, but are not limited to:

• New models for E-service delivery
• Co-production of government services
• Success factors for e-government services development and implementation
• Public Value creation of e-government services
• Mobile Government services
• E-services Performance Measurement
• E-services for an aging population
• IT development and project management in the public sector
• Citizens' expectations and acceptance of e-government services across government levels and branches
• Methodologies, techniques, and tools for service composition
• E-government services provision in developing countries
• Comparative and/or trans-national e-government services
• Trust perception of the e-government services, and trust dynamics among individuals, groups, and organizations in the value chain of service provision
• Challenges and/or recommendations for increasing citizen trust of e-government
• mpacts of e-government services
• Political, legal, organizational, and technological barriers to e-government diffusion
• Opportunities and challenges of e-government mobile services
• Business process analysis, value-chain analysis and change requirements for e-government services
• IT-based procedures, workflow support, protocols, and schemes used for government services
• Historical assessment of e-government services
• Access to governmental documents and records, including legal, policy, and technical implications, program models, and case studies
• Electronic record management and archiving standards
• Case studies on innovative services in various branches of the public sector, such as e-services in the administrative, judicial, executive, defense, health care, education, etc.
• Service modeling, optimization and analysis
• E-services in public libraries
• E-government and the arts

More information on the mini-track chairs:

Jay P. Kesan is a Professor at the University of Illinois at Urbana-Champaign where he is H. Ross   Helen Workman Research Scholar and Director of the Program in Intellectual Property and Technology Law. His research work focuses on computer security, informational privacy, and intellectual property. At the University of Illinois, Professor Kesan is appointed in the College of Law, the Department of Electrical   Computer Engineering, the Information Trust Institute, the Coordinated Science Laboratory, and the College of Business. He is also a co-Principal Investigator in the Critical Infrastructure Resilience Institute (CIRI), which is a DHS S T Center of Excellence at Illinois.

Luis Felipe Luna-Reyes is a Professor of Informatics at the University at Albany in Albany, NY. He holds a Ph.D. in Information Science from the University at Albany, and he is also a member of the Mexican National Research System. His research focuses on electronic government and on modeling collaboration processes in the development of information technologies across functional and organizational boundaries. His research interests are related to areas such as inter-organizational collaboration, information sharing, success of government-wide Web sites, and information policy to promote economic exchange in the NAFTA region. He is the author or co-author of articles published in Government Information Quarterly, European Journal of Information Systems, International Journal of Electronic Government Research, Gestión y Política Pública, and System Dynamics Review, among others.

Ludwig Christian Schaupp, is a Professor in the Department of Accounting in the College of Business and Economics at West Virginia University. His primary research interests include e-government adoption, and website success metrics. He has published in several top-tier journals including Communications of the ACM, Journal of Information Systems, and Information Systems Frontiers.