Transformational Government

Research demonstrates the critical importance of treating e-Government as a multidisciplinary and multidimensional phenomenon in order to understand and explain its potential for ICT-enabled government transformation. More specifically, strategic, political, institutional, managerial, organizational, legal, economic, and external relationship factors have been identified as key aspects in the study of e-government and, particularly, transformational government. This mini-track examines the complexity of effectively managing e-Government and its transformational potential. Increasingly, this involves inter-organizational collaboration, multi-sector and cross-jurisdictional networks, and the management of a large variety of relationships with both internal and external stakeholders.

This mini-track welcomes papers that focus on the transformational aspects of e-Government as well as their implications for government and society. It invites empirical, theoretical, and/or conceptual contributions that show the importance of governmental, institutional, managerial, and democratic aspects of transformational e-Government.

Minitrack topics include, but are not limited to:

  • Strategies and value foundations for ICT-enabled transformational government
  • Strategies for the design, development, implementation, maintenance, performance, and evaluation of e-Government applications
  • Governance, accountability, and transparency of transformational government
  • Theoretical premises and development for transformational government
  • Service transformation and multi-channel service delivery
  • Government front office and/or back-office integration
  • User-centric e-Government and e-Government uptake
  • Mobile e-Government
  • Transformational aspects of data analytics, policy informatics, and smart cities
  • Transformation and change management in e-Government initiatives
  • Transformational aspects of e-engagement and e-participation initiatives
  • E-Government business models and benefits realization from transformational e-Government initiatives
  • Efficiency and/or effectiveness through transformational e-Government initiatives
  • Inter-organizational collaboration, public- private partnerships, and other collaborative arrangements in the public sector and between government agencies and external stakeholders (e.g. citizens, businesses, NGOs)
  • Stakeholder collaboration and management in e-Government
  • Cross-government information sharing, regional, national and transnational information- sharing networks, information integration, privacy, and security
  • Impact, outcomes, and implications of transformational e-Government initiatives
  • Methods and frameworks for e-Government evaluation and performance assessment
  • Innovation management, benchmarking, and trend monitoring in e-Government
  • EAM – e-Government Architecture Management
  • IT/IS Planning and Management in Government
  • Political, economic, legal, and social aspects of transformational e-Government
  • Organizational and managerial aspects of transformational e-Government

More information on the mini-track chairs:

Leif Skiftenes Flak, PhD, is head of the department for information systems at the University of Agder, Norway. He holds a PhD in computer science from Aalborg University. His research interests are on e- Government in general with emphasis on stakeholder related issues and benefits management in particular. His work has been published in information systems and e-Government journals like Communication of AIS, Government  Information Quarterly and Scandinavian Journal of Information Systems. Dr. Flak is active within the international e- Government research community. He has served as a board member of the Norwegian network of eGovernment researchers. He is also member of the AIS SIG eGov and IFIP 8.5 and is involved in various e-Government research and practice projects in Norway. Dr. Flak is currently involved in program committees for a number of conferences and is on the editorial advisory board for Transforming Government: People, Process and Policy and associate editor for the International Journal of Electronic Government Research.

J. Ramon Gil-Garcia is the Research Director of the Center for Technology in Government, University at Albany, State University of New York (SUNY) and a Full Professor in the Department of Public Administration at Centro de Investigación y Docencia Económicas (CIDE) in Mexico City. Dr. Gil-Garcia is a member of the National System of Researchers as Researcher Level II and of the Mexican Academy of Sciences. In 2009, he was considered the most prolific author in the field of digital government research worldwide. Currently, he is a Faculty Affiliate at the National Center for Digital Government, University of Massachusetts Amherst. At SUNY, Dr. Gil-Garcia has been an Adjunct Professor at the Rockefeller College of Public Affairs and Policy, the Department of Management Science and Information Systems of the School of Business and the College of Information and Computing. He has lectured on topics such as Public Management, Policy Analysis, Organization Theory, Database Applications, Statistics, Web Development, Quantitative Analysis and Modeling, Research Methods, Public Administration Theory, Local Government Management, and Information Technologies in the Public Sector, among others.

Dr. Gil-Garcia is the author or co-author of articles in The International Public Management Journal, Government Information Quarterly, Journal of the American Society for Information Science and Technology, European Journal of Information Systems, Journal of Government Information, International Journal of Electronic Government Research, Public Finance and Management, International Journal of Cases on Electronic Commerce, International Journal of Electronic Governance, International Journal on Computers, Systems and Signals, Politics Administration and Change, Reforma y Democracia, Gestión y Política Pública, Espiral: Estudios sobre Estado y Sociedad, Convergencia, Ciencias de Gobierno, Ciencia Ergo Sum, Administración Pública y Sociedad, and Espacios Públicos. Some of his publications are among the most cited in the field of digital government research worldwide. His research interests include collaborative electronic government, inter-organizational information integration, smart cities and smart governments, adoption and implementation of emergent technologies, information technologies and organizations, information technologies and education, digital divide policies, education administration and policy, new public management, public policy evaluation, and multi-method research approaches.

Dr. Gil-Garcia has a Bachelors Degree in Political Science and Public Administration, a Masters in Public Administration and Policy, and a Ph.D. in Public Administration and Policy with a concentration in Information Strategy and Management. He is also a former Fulbright Scholar.

Professor Miriam Lips is Professor of e-Government at Victoria University of Wellington’s School of Government, and Programme Director of a new e-Government Master’s programme offered at Victoria University from February 2014 onwards. Her Chair is sponsored by Datacom Systems Ltd, Department of Internal Affairs and FX Networks Ltd. Prior to moving to New Zealand, Miriam held academic positions at the University of Oxford and Tilburg University.

Miriam’s research concentrates more generally on the introduction, management and use of ICTs in the public sector and its external relationships with society, and the managerial, governmental and democratic implications. Current research topics include the management of citizen identity information; cross-government information-sharing and privacy; service transformation; the use of social media for effective online engagement; and the management of electronic public records. For more information on Miriam’s research please visit the following website:


Leif Skiftenes Flak
(Primary Contact)

University of Agder
Department of Information Systems
Service box 422
4604 Kristiansand
Phone: +47-92459786

Miriam Lips

Victoria University of Wellington
School of Government
PO Box 600
Wellington, 6035
New Zealand
Phone: +64-4-4637411

Ramon Gil-Garcia

Centro de Investigación y Docencia Económicas (CIDE)
Carretera México-Toluca 3655
Col. Lomas de Santa Fe 01210 México, DF, Mexico
Phone: +52-55-5727-9800 Ex. 2311
Center for Technology in Government
Albany, NY, USA