Services and Information

Citizens have come to expect and demand governmental services matching private-sector services in every aspect of quality, quantity, and availability. This mini-track seeks research papers and practitioner reports addressing citizens' expectations and acceptance of e-government services across government levels and branches, success factors for e-government services development and implementation, value assessments of e-government services, and methodologies, techniques, and tools for service composition. We are particularly interested in the characteristics, development, implementation, uses, and evaluation of e-government services and systems. E-government services pose numerous challenges in terms of interoperability of services, design of services, optimization of process chains, identification and assessment of the value-chain of services, cross-organizational service chains, workflow support of e-services, integration of internal IT support, G2G and G2C e-services, outsourcing of services, digital preservation, electronic records management, etc. Research to guide the development, management and evaluation of e-government services is in great demand in this important and rapidly growing domain.

Minitrack topics include, but are not limited to:

  • Citizens' expectations and acceptance of e-government services across government levels and branches
  • Success factors for e-government services development and implementation
  • Value assessment of e-government services
  • Methodologies, techniques, and tools for service composition
  • E-government services provision in developing countries
  • Comparative and/or trans-national e-government services
  • Trust perception of the e-government services, and trust dynamics among individuals, groups, and organizations in the value chain of service provision
  • The willingness of citizens to share personal information with the government electronically
  • Challenges and/or recommendations for increasing citizen trust of e-government
  • Impacts of e-government services
  • Political, legal, organizational, and technological barriers to e-government diffusion
  • Opportunities and challenges of e-government mobile services
  • Business process analysis, value-chain analysis and change requirements for e-government services
  • IT-based procedures, workflow support, protocols, and schemes used for government services
  • Development and maintenance issues of government portals
  • Access to governmental documents and records, including legal, policy, and technical implications, program models, and case studies
  • Electronic record management and archiving standards
  • Case studies on innovative services in various branches of the public sector, such as e-services in the administrative, judicial, executive, defense, health care, education, etc.
  • Service modeling, optimization and analysis

More information on the mini-track chairs:

Ludwig Christian Schaupp is an Associate Professor in the Department of Accounting in the College of Business and Economics at West Virginia University. His primary research interests include e-government adoption, and website success metrics. He has published in several top-tier journals including Communications of the ACM, Journal of Information Systems, and Information Systems Frontiers.

Lemuria Carter is an Associate Professor at North Carolina Agricultural and Technical State University. Her research interests include technology adoption, e-government and online trust. She has published in several top-tier information journals, including the Journal of Strategic Information Systems, Information Systems Journal, Communications of the ACM, and Information Systems Frontiers.


Ludwig Christian Schaupp
(Primary Contact)

West Virginia University
College of Business and Economics
314 Business and Economics Bldg, P.O. Box 6025
Morgantown, WV 26506-6025
Fax: +1-304-293-6035

Lemuria Carter

North Carolina A & T State University
School of Business and Economics, 237 Merrick Hall
1601 East Market Street, Greensboro, NC 27411, USA
Phone: +1-336-334-7581 ext. 7013
Fax: +1-336-256-2274
Tel: +1-336-285-3337