LIS 580

Revised December 18, 2000

 

Management of Information Organizations

Wednesdays, 4:30 pm – 8:20 pm in Savery 216

 

The Course Pack for LIS 580

 

 

Course Goals: This course introduces fundamental management concepts in the context of information organizations.

Course Activities: The course surveys a number of management topics with a lecture and discussion format.

Six management cases will be discussed in class.

Course Requirements: Each student is required to write a solution to any three of the six management cases discussed in class. Typically a student would write three separate essays, but you may write fewer. If you intend to bundle two or more cases into one essay, alert me that this is your intent by listing in the introduction to your essay the particular cases being solved. [Editorial note: Unless you know what you're doing, bundling two or more cases into one essay is not any easier - many would say that is it tougher! - than dealing with each solution in a separate essay.]

The highest grade possible for three solutions is 4.0. The highest grade possible for two solutions is 3.6. The highest grade possible for one solution is 3.3.

Course Outline:

[The two readings that I would like everyone to read are in red.]

Introduction
Film: Seattle Public Library "Opening Worlds"

Film: The Gates Library Computer: Connecting People to Information
Course assumptions:

·         Everyone is a manager

·         We all live in the same world

Discussion: Are libraries more like Churches or Factories?
The Economics of information

·         The high cost of reshelving

·         Baumol's Law

Two Lectures:

1. The impact of digital technology on Authors, Publishers, Readers and Libraries

2.  Information Retrieval

 

Scholarly Communication: New Models for a New Millennium

 Marketing Information

·         Nutt, Paul C. "Models for Decision Making in Organizations and Some Contextual Variables which Stipulate Optimal Use." Academy of Management Review, v. 1(2), April 1976, 84-98.

·         Leisner, Tony. "Mission Statements and the Marketing Mix." Public Libraries, v.25 (3), Fall 1986, 86-87.

·         J. Walker Smith and Ann Clurman. Rocking the Ages: The Yankelovich Report on Generational Marketing. 1997.

·         Andreasen, Alan R. "Nonprofits: Check your attention to customers." Harvard Business Review , May/June 1982, 105-110.

·         Gallagher, K. Weinberg, C.B. (1991). "Coping with Success: New Challenges for Nonprofit Marketing". Sloan Management Review, 33, 27-42.

·         Parasuraman, A.; Zeithaml, Valarie A.; Berry, Leonard L. "SERVQUAL: A Multiple-Item Scale for Measuring Consumer Perception of Service Quality." Journal of Retailing, v.64(1), Spring 1988, 12-17, 30-31, 34-40.

·         Webster, Duane E. "The Management Review and Analysis Program: An Assisted Self-Study to Secure Constructive Change in the Management of Research Libraries" College & Research Libraries, 35(2), March 1974, 114-125.

·         "A Draft model for adopting total quality management in a research library" prepared by Susan B. Barnard, ARL Office of Management Services. [Unpublished document, various pagings].

·         The General Libraries, The University of Texas at Austin, Corporate Services Task Force. Report UT-Austin, May 17, 1989. 2-14, 33-34.

Managing Not-for-profit Organizations

·         D'Elia, George. Free Library of Philadelphia Patron Survey: Final Report. The Free Library of Philadelphia, March 1991. Executive Summary, pps. 1-4; Table 18, p. 35.

·         Dean, Nita; Schieber, Phil. Conference on the Future of the Public Library, March 20-22, 1988. OCLC Newsletter May/June 1988, 13-22.

·         Libraries in an Electronic Age . . . Do We Need Them?

·         Webster, Duane, et al. "Organizational Projections for Assessing Future Research Library Staffing Needs and Prospects." [Unpublished document], 1-4, 6-13.

·         Newman, William H., Wallender, Harvey W. "Managing Not-for-profit Enterprises" Journal of Library Administration, v.1(1), Spring 1980, 87-97.

·         Herman, R.D., Heimovics, R.D. (1991). "Key Leadership Strategies for Nonprofit Executives". In Executive Leadership in Nonprofit Organizations: New Strategies for Shaping Executive-Board Dynamics. San Francisco, Jossey-Bass, pp. 67-89.

·         Argyris, Chris. "Organizational Entropy" (pp.s 56-88) in Intervention Theory and Method: A Behavioral Science View. Reading, MA: Addison-Wesley, 1970.

·         Galper, J. (1978). "What are Radical Social Services?". Social Policy, 8, 37-41.

·         Howard, Edward N. "Competitive Interdependent Relationships" p.18-22, "The Power of Sanction" p.22-23, "Use of Resources" p.24-26, "The Power Structure" p.27-36, "Sanctional Relationship Simulation" p.36-42, "Who Speaks for the Library?" p.42-49, In: Local Power and the Community Library, American Library Association, 1978.

·         Lacity, M. C. & Hirschheim, R. Beyond the Information Systems Outsourcing Bandwagon. John Wiley, 1995. Various pagings.

·         Milwaukee Public Library. "Career Development for Librarians", "Human Resources Development Program." Procedure Manual, effective 02/26/90. [Various pagings]

Library Personnel

·         Stumpf, Stephen A., et al. "Designing Groups for Judgmental Decisions" Academy of Management Review, v.4 (4), 1979, 589-600.

·         McClure, Charles R. "Academic Librarians, Information Sources & Shared Decision Making" Journal of Academic Librarianship, 6(1), March 1980, 9-15.

·         Lewis, Martha. "Management by Objectives: Review, Application & Relationships with Job Satisfaction & Performance" Journal of Academic Librarianship, 5(6), January 1980, 329-334

·         Deutsch, Claudia H. "The Powerful Push for Self-Service." The New York Times, April 9, 1989, section 3, pages 1-6.

·         Mills, Peter K., Morris, James H. "Clients as 'Partial' Employees of Service Organizations: Role Development in Client Participation" Academy of Management Review, 11(4), 1986, 726-735.