Specific Reasons for Top 5
Core Service Failure: Service mistakes, billing errors, service catastrophe
Failed Service Encounters: Uncaring, Impolite, Unresponsive, Not knowledgeable
Pricing: High Price, Price Increase, Unfair Pricing, Deceptive Pricing.
Inconvenience: Location/Hours, Wait for service
Response to Failed Service: Negative response, No response, Reluctant response