Teaching methods: Class exercise; discussion.

• Understanding the Problem
• Understanding the Proposed Solution
• Discussing Alternatives

By the end of this session, students will be able to:

• Describe the key steps in the consultation process;
• List the topics that must be reviewed with clients;
• Describe the three key project elements that must be included in alternatives;
• Understand how the information from this course can be integrated and applied in the consultation setting.

• College of American Pathologists, Laboratory Computer Services audit questionnaire

• None.