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Electronic Commerce, Retailing, Marketing & Distribution Systems

(http://faculty.washington.edu/krumme/retail/retail.html)


"The commercialization of cyberspace will be closer to the historical experience of merchant street that sprout out from vibrant urban culture, than to the shopping centers spread in the dullness of anonymous suburbs." (Manuel Castells, The Rise of the Network Society, 1996, p. 355)

Supporting Pages:



Online Stores:


Internet-Related Businesses

NetNation Communications

Other Interesting Business Ideas on the Internet:

UW Bookstore


E-Commerce Reports


Educational E-Commerce Programs:

UCLA-Extension E-Commerce Program

UCLA Extension has developed an exciting new program in electronic commerce E-Commerce Program provides professionals with the key knowledge needed to design and build complete e-commerce solutions using the latest technologies from industry leaders, such as Microsoft, Lotus, IBM, and Netscape. This six-module curriculum features hands-on case studies, and is delivered in both daytime and evening/weekend formats.

Developing Your Internet Site: An Action Plan

Introduction
Defining the Objectives for Your Internet Site
Selecting the Implementation Strategies for Your Internet Site
Measuring the Success of Your Internet Site
Allocating Resources to Operate Your Internet Site
Checklists and Helpful Tips for Developing Your Internet Site

Clippings:

Inside Technology / Monica Soto E-commerce deliveries find a home Seattle Times, August 08, 2000

Busy professionals may now order everything from books to cold cream at their work desks, thanks to the birth of online shopping. But another dilemma has surfaced in the midst: where to ship this stuff. A Forrester Research report said the number of missed e-commerce deliveries to multifamily residential communities would double to 160 million in two years. For delivery services, that represents millions of dollars of lost manpower as workers make second and third attempts to deliver packages.

NEW ECONOMY: Online Grocery Shopping Still Faces Logistical Hurdles, N.Y.Times, July 3, 2000 By CONSTANCE L. HAYS

Last week, two big names in the online grocery business announced they were merging, with Webvan agreeing to pay $1.2 billion for HomeGrocer.com. Online grocers seem to be coming quickly to the realization that there is strength through scale... [also: references to other online grocery articles!]

HomeGrocer sold to rival Webvan Seattle PI, Monday, June 26, 2000 By RACHEL BECK THE ASSOCIATED PRESS

NEW YORK -- Webvan Group Inc. is buying Kirkland-based HomeGrocer.com Inc. for about $1 billion in stock in the first sign of consolidation in the money-losing online supermarket business.

Xtreme Retailing Stores fight the online onslaught Business Week, December 20, 1999, COVER STORY

Increasingly, retailers also are beginning to embrace the enemy, making the Internet a part of their bricks-and-mortar operations. Borders Books & Music will soon offer in-store kiosks allowing shoppers access to its immense online inventory.
  • Drawbacks of In-Store Shopping
  • Online shopping: The e-tailers prepare for show time, Seattle Times, November 21, 1999 by Gordon Black

    This holiday season is critical for online retailers (who) must show they're ready for the anticipated rush to the keyboards by having enough of what people want, getting the order right, delivering it on time and, most important, having the capacity to handle a surge of traffic to their Web sites.

    Electronic Commerce - Special section NYT Sept.22, 1999

    This extensive report covers the world of online buying and selling, from online advertising to customer service, taxation to direct marketing. Online industry leaders tell you their favorite sites.

    Online retailers' security breach exposes private data; Seattle Times Thursday, April 22, 1999; by Leslie Helm

    SEATTLE - "More than 100 online stores, mainly small retailers, are exposing customer credit-card numbers and other personal information to anyone with a Web browser, according to an industry warning posted on the Internet."

    Nordstrom puts its wares on Web Seattle Times, Thursday, October 22, 1998, by Jake Batsell

    The Seattle-based specialty fashion retailer yesterday unveiled its online store http://www.nordstrom.com featuring 53,000 different items at the click of a mouse. The online store, offering what Nordstrom described as a full range of clothes, shoes and accessories, will use distribution channels already in place within the company's catalog-driven direct-sales division.

    Clicking to shop is fun but won't replace the mall; Seattle Times, September 17, 1998; by J. Linn Allen, Chicago Tribune

    "Online shopping revenue this year is expected to approach $5 billion, only about 0.2 percent of total U.S. retail sales, estimated to reach $2.7 trillion. And, not surprisingly, by far the biggest chunk of those sales are for computer hardware and software, which accounted for 35 percent of the total in 1997, according to Forrester Research, a Cambridge, Mass., technology research firm."

    Using the Web to undercut retailers? Guilty as charged Seattle Times, Sunday, May 31, 1998, Internet features by Mike Mills, The Washington Post

    Should a retailer, who has to pay rent, utility bills and labor costs, be expected to compete against Web-based wholesalers with none of those costs? What if I had purchased these items from the Web merchants? Would I have been taking unfair advantage of my local retailers?

    Net issues: Online shopping bringing men to market, expert says ; Seattle Times, Sunday, April 19, 1998; by John Moran Hartford Courant

    "New studies indicate that online retailing is finally showing the kind of growth curve that electronic-commerce advocates have long forecast. Odyssey, a market-research firm, said online purchasing doubled in 1997. The company reported that 30 percent of online households - roughly 7 million in all - made some kind of electronic purchase during the last six months of the year."

    When Microsoft launches its first local online entertainment guide in Seattle on Thursday, it will begin by playing a game of catch-up. by Michele Matassa Flores Seattle Times, April 1, 1997

    Literature:

    Alster, Norm, Tax the Net! [Upside Magazine, March 23, 1999; http://www.upside.com/texis/mvm/story?id=36e8186f0]

    Are We Stealing? Electronic commerce has a dirty little secret: The numerous tax loopholes and pro-Internet policies accelerating its growth threaten to drain funding from public education, Medicaid, and other state and local services.

    Birkin, Mark; Graham Clarke; Martin P. Clarke, Retail Geography and Intelligent Network Planning, Wiley, April 2002, [ISBN: 0-471-49803-3 Paperback, 296 pages]

    BORSUK, Mark, Retailer leasing strategy for a wired world [The Real Estate Transformation Group property strategies for the information age; For Financial, Credit and Internal Audit Executives Conference; National Retail Federation; September 22, 1997]

    BORSUK, Mark, THIRD WAVE WIPEOUT: Do retailers need landlords in a wired world? Managing Director The Real Estate Transformation Group: property strategies for the information age. For High-Tech Horizons Using Technology to Improve Real Estate Profits / Urban Land Institute May 15-16, 1997 Reston, VA

    BORSUK, Mark The Challenge of Information Technology to Retail Property Urban Land, February 1997, Volume 56 Number 2, (Urban Land Institute)

    Information Technology will affect a property's acquisition price, increase it's holding costs, and impose a legacy use discount on disposition.

    Borsuk, Mark, The Mad Mohel*: Will Cybersurgeons Clip Retail REITs? [The Real Estate Transformation Group] [Copyright ” 1998.*** All Rights Reserved. Mark Borsuk. Submitted to the ICSC Research Quarterly, Summer 1998 issue.]

    "Is it possible information technology could cause a decline in the demand for physical space? Yes, movie theaters are a case in point. They went into rapid decline from 1948 to 1963."

    Choi, Song-Yong; Dale O. stahl; and Andrew Whinston, The Economics of Electronic Commerce: The Essential Economics of Doing Business in the Electronic Marketplace. Indianapolis: Macmillan Technical Publishing. 1997. [Reviewed by William Goffe in JEL (March 2000, p.151)]

    Clayton M Christensen; Richard S Tedlow; Patterns of disruption in retailing Harvard Business Review; Boston; Jan/Feb 2000; Business Library - ABI/Inform Data Base

    "It would be foolish to try and predict which companies' Internet strategies will prove profitable in the end. Yet it seems clear that electronic commerce will, on broad level, change the basis of competitive advantage in retailing."

    Hagel, John. Armstrong, Arthur G. Net Gain: Expanding Markets Through Virtual Communities, Harvard Business School Publishing 1997 256p. 0-87584-759-5 Trade Cloth $24.95 (Ingram Price), $24.95

    Kalakota, R., and A.B.Whinston, Electronic Commerce: A Manager's Guide. Reading, Mass.: Addison-Wesley, 1997.

    Kosiur, David R.: Understanding Electronic Commerce. Redmond: Microsoft Press, 1997. [HF5548.32.K67, 1997, BusLib]

    OECD, Paris: Electronic Commerce: Opportunities and Challenges for Government (The Sacher Report).

    "In this study, the emergence of electronic commerce is assessed by a group of leading high-level business users as a major structural change. They examine how it will affect the economic environment, the organization of firms, the behavior of consumers, the workings of government, and all spheres of human activity at global scale. 93-97-04-1, 12-Jun-1997, 55 pages, ISBN 92-64-15512-0, $9.00, FF 45 [HF 5548.32. E4997 1997/Suz]

    OECD, Paris 1998: Gateways to the Global Market: Consumers and Electronic Commerce. [HF 5548.32 G37 1998/Suz]

    SCHWARTZ, Mary, The IMPACT of Nonstore Competition On Retail Stores: Developers, investors, and owners need to get in step with current changes. Urban Land Institute, July 1997, Volume 56 Number 7.

    Don Tapscott, Alex Lowy and David Ticoll, Blueprint to the Digital Economy: Creating Wealth in the Era of E-Business. Hardcover - 384 pages (May 1998) McGraw-Hill; ISBN: 0070633495.

    Vitale, Joseph G. Cyber writing : how to promote your product or service online (without being flamed) New York : Amacom, American Management Association, c1997. xiii, 174 p. ; 23 cm. Includes bibliographical references (p. 167-168) and index. Internet-marketing. Internet-advertising. Business Admin General Stacks HF4515.1265 .V58 1997

    Whinston, Andrew B. et al., The Economics of Electronic Commerce. Macmillan 1997 [HF5548.32. W47 1997 / BusLib]


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