Jack Whelan's Strategic Communications Site

Basics

Office: Paccar 529

Phone: 206 261 2495

Office Hours: See top of Coursblog

Email Me

Syllabus

Coursepack

"Why Won't They Listen"

Team Performance

"Building the Emotional Intelligence of Groups"

Westen on Emotion

"The Power of Talk"

Husky Career Center

Academic Calendar

Articles

 

Letters of Note

totallycoolpix.com

Bag News Notes


Reading 

Woe is I

Grammarphobia

Thank You for Arguing

Silva Rhetoricae

Logical Fallacies

Figaro Website

Presentation Zen

presentationzen.com

TED

Gregg Hardcopy

Recommended 

Economist Style Guide


 Practice

Drill Sheets 


 

 


Links

Help with Punctuation

Parts of Speech

Mary Gates Writing Center

Odegaard Writing Center

UW Toastmasters

Exercises Online 

 


Forms

Peer Evals

Presentation Evals


 

 

Courseblog

Office hours week of June 27: Wednesday 4-5, or by appt.

***

Wednesday, June 29, 2016

Is this sentence correct?

In the season 2 opener, a convalescing Carrie and Congressman Brody must reckon with who they really are.

***

More from Jonathan Haidt: "Forget the Money, Follow the Sacredness" in the NYT. Here's an excerpt that reinforces themes developed in "Why Won't They Listen?":

A good way to follow the sacredness is to listen to the stories that each tribe tells about itself and the larger nation. The Notre Dame sociologist Christian Smith once summarized the moral narrative told by the American left like this: “Once upon a time, the vast majority” of people suffered in societies that were “unjust, unhealthy, repressive and oppressive.” These societies were “reprehensible because of their deep-rooted inequality, exploitation and irrational traditionalism — all of which made life very unfair, unpleasant and short. But the noble human aspiration for autonomy, equality and prosperity struggled mightily against the forces of misery and oppression and eventually succeeded in establishing modern, liberal, democratic, capitalist, welfare societies.” Despite our progress, “there is much work to be done to dismantle the powerful vestiges of inequality, exploitation and repression.” This struggle, as Smith put it, “is the one mission truly worth dedicating one’s life to achieving.”

This is a heroic liberation narrative. For the American left, African-Americans, women and other victimized groups are the sacred objects at the center of the story. As liberals circle around these groups, they bond together and gain a sense of righteous common purpose.

Contrast that narrative with one that Ronald Reagan developed in the 1970s and ’80s for conservatism. The clinical psychologist Drew Westen summarized the Reagan narrative like this: “Once upon a time, America was a shining beacon. Then liberals came along and erected an enormous federal bureaucracy that handcuffed the invisible hand of the free market. They subverted our traditional American values and opposed God and faith at every step of the way.” For example, “instead of requiring that people work for a living, they siphoned money from hard-working Americans and gave it to Cadillac-driving drug addicts and welfare queens.” Instead of the “traditional American values of family, fidelity and personal responsibility, they preached promiscuity, premarital sex and the gay lifestyle” and instead of “projecting strength to those who would do evil around the world, they cut military budgets, disrespected our soldiers in uniform and burned our flag.” In response, “Americans decided to take their country back from those who sought to undermine it.”

This, too, is a heroic narrative, but it’s a heroism of defense. In this narrative it’s God and country that are sacred — hence the importance in conservative iconography of the Bible, the flag, the military and the founding fathers. But the subtext in this narrative is about moral order. For social conservatives, religion and the traditional family are so important in part because they foster self-control, create moral order and fend off chaos. . . . Liberals are the devil in this narrative because they want to destroy or subvert all sources of moral order.

 

Tuesday, June 28, 2016

Whoever at the Office:

 

***

Clips used in Class 3

You can practices the three-step who/whom process taught in class by going here and here. Use all three steps when you practice:

      1. Bracket the dependent clause that follows the who/whom.
      2. Insert a pronoun into the dependent clause that makes it into a complete sentence.
      3. If the case of the pronoun is nominative, use who; it the case is accusative, use whom.

More on who/whom:

ghgh

(Source)

Go the source link for more on these other uses of who and whom. These rules are fine for when you have a who or whom that begins a sentence (or is used in any other role except introducing a dependent clause), but you have to use my three-step method when a who or who is a relative pronoun introducing a dependent clause. You might otherwise be misled to think that it would be ok to say "Give the prize to whomever you think deservers it." Give the prize to him, right? No. It's not right.

Terms You Should Know:

Credibility: It means 'believability'. It's the measure of trust that your audience has in you, so it is in turn the measure of receptivity that your audience has for your message. People with low credibility can have great ideas for which audiences will have little receptivity, and people with high credibility will find audiences accepting even silly or stupid ideas.

Primary Audience - Secondary Audience: You design your message to obtain a thinking, feeling, or action response from your primary audience; you don't expect a response from your secondary audience. The secondary audience can be people you send the message to, as in a cc, and it can be anybody who reads the message whether you intend them to read it or not.

Primary Objective - Secondary Objective: The primary objective is reactive; it's about putting out the fire. The secondary objective is proactive; it's about looking for ways to go forward once the fire has been put out. Every message has a primary objective; not every message has a secondary objective. In my revision of the Goodwin message (see below), I make clarifying the misunderstanding the primary objective. The secondary objective is to sell him an overdraft line of credit or perhaps have him consolidate accounts with my bank. The original messages 1 & 2 had no secondary objectives.

Prepositions and Prepositional Phrases: Prepositions introduce phrases that play a modifying or descriptive function in a sentence, the way adjectives and adverbs do. In the sentence 'The dog under the table' is chewing a bone. The preposition is 'under' and the prepositional phrase is 'under the table'. The prepositional phrase plays the role of an adjective here. It's as if you're saying 'The under-the-table dog is chewing a bone'. Prepositional phrases always have objects, and when those objects are pronouns, they are in the accusative form: 'under him', 'between you and me'.

Extrinsic motivation: Carrots and sticks, desire and fear--the promise of reward or the threat of punishment from a source outside of oneself. Extrinsic because you need some kind of external positive or negative stimulation to motivate you to act.

Intrinsic motivation: Autonomy, mastery, and purpose. Intrinsic because they are motivators that arise from within the person without external stimulation. Intrinsically motivated people do what they do because they have an internal drive that works independently from the crowd, that wants to improve their skills, or because of ideals or internal desires that are meaningful to them.

 

Friday, June 24, 2016

Memo Punctilio Assignment

Analysis Hints: Use the Situation Analysis form at the top of the column to the right, and just fill in the blanks. Don't worry if parts of it don't make sense. I'll explain it next week.

  • When you are trying to define the issues, look at them in this case as being arranged concentrically, with some issues more at the periphery influencing the most important issue in the center. Which one is the crux?
  • When defining objectives think about them in two categories: reactive--what you have to do at a minimum to put out the metaphorical fires--and proactive--what possibilities are there to go beyond the status quo ante.
  • When defining the audience, the most important element is to define the audience's need, because what you choose to include in your summary should be determined by its usefulness in meeting your boss's need.

Remember, your goal in this assignment is to create a document that will be more useful or helpful for your boss than the original article.

***

Goodwin Revision

Dear Mr. Goodwin:

I am writing in response to your August 15 email questioning the $108.00 in overdraft fees charged against your account. Upon receiving your email we investigated to learn why you were charged, and we learned that a miscommunication between you and the United Oregon Bank led to the imposition of this fee.

In your email, you mentioned that you had instructed the United Oregon Bank to transfer $45,000 to your account here on August 1. It did not, however, make the transfer until August 10--which explains why on August 8 we charged your account for the overdraft.

We value your account with us, Mr. Goodwin. You have been one of our most reliable and valued customers, and we understand that miscommunications like this happen from time to time. On this occasion we are happy to refund to you the $108. But please contact United Oregon to be sure that they send future transfers on the date you specify.

Perhaps an overdraft line of credit would be appropriate if you anticipate this kind of miscommunication in the future. You might also consider consolidating your accounts in such a way as to make these transfers unnecessary.We’ll have one of our personal bankers contact you in the next week to see if we can help you to meet your banking needs in a more streamlined way.

Sincerely,

Note that this revision makes the misunderstanding issue the "crux", and adds a proactive dimension by seeking to flip the problem into an opportunity and move with Mr. Goodwin beyond the status quo ante.

 

Thursday, June 23, 2016

Links to Class 2 movie clips:

 

Terms You Should Know:

Relaxed intensity--The ideal stance any performer takes during a performance. It comprises both a loose, comfortable body posture at the same time as having a mindset that is highly focused and committed to performing the task at hand.

Extrinsic motivation: Carrots and sticks, desire and fear--the promise of reward or the threat of punishment from a source outside of oneself. Extrinsic because you need some kind of external positive or negative stimulation to motivate you to act.

Intrinsic motivation: Autonomy, mastery, and purpose. Intrinsic because they are motivators that arise from within the person without external stimulation. Intrinsically motivated people do what they do because they have an internal drive that works independently from the crowd, that wants to improve their skills, or because of ideals or internal desires that are meaningful to them.

Tactical Flaw: (Aporia, Dubitatio): Presenting oneself as having weaknesses or peronsal flaws, or being ignorant or in a state of doubt, in order to create a space for your audience to become more engaged or to take more responsibility. Use it to lower expectations or to take a more human, humble stance before your audience, especially if you are perceived by it as arrogant or successful. Clooney Character: "i'm not really the one you would ordinarily talk to about things like this, but . . ." We'll see a better example in the Al Pacino clip to be shown in Class 3

Tactical Concession: In an argument or attempt to persuade, a move to give up a short-term advantage in order to procure one that is long-term. Instead of challenging your opponent's facts or assumptions, you concede that he is right. This has a disarming effect, and makes him feel that he has been heard and is well understood.

Commonplace: values of a community summarized in ideas, often stereotypes and cliches, that everybody within a particular group accepts as true without thinking about it. Examples: Snails are slow. The children are our future. Freedom isn't free. Everyone has a right to choose. Politicians are hypocrites. Big corporations only care about profit, not people.

Clause: A verbal construction that comprises both a subject and a verb. They come in different varieties. You need to understand the difference between an independent and dependent clause.

Nominative: Case for nouns and pronouns that function as subjects in clauses.

Accusative: Case for nouns and pronouns that function as objects of verbs and prepositions.

Crux: The core energy center of your message. Your message might have a lot of parts to it, but there is almost always one part that is more interesting and more important. That's where the energy is. In the Goodwin messages the energy for message 1 focused on the 'angry customer issue'; message 2 focused on the 'future accountability issue'. The approach here would have been better if it focused on the 'misunderstanding issue'.

***

Me, Myself, and I. "Don't say myself if you mean me or I. Me is a perfectly good and acceptable word. I think myself is misused so often because as people are speaking, they become uncertain about whether the word they want to use is me or I. They retreat into myself because they think that's correct in every circumstance." Read more.

 

June 21, 2016

Dan Pink video clip on motivation:

Terms you should know:

Ethos--the values world that shape what is acceptable or unacceptable behavior and attitudes. One is ethical or unethical, admired for ones virtues, or shamed for one's vices depending on the ethos of a group. What is virtue for the mafioso is vice for the law-abiding citizen.

Style--The lens through which the substance of your message is projected. Ideally it should enhance the effectiveness of your message, but often it distorts and obscures it.

Yin--a style that is cool, indirect, subtle, complex, sometimes mysterious or seductive. It's the jazz musician with the soft voice and the mirror sunglasses. Academic style has a bias toward the yin.

Yang--a style that is warm, direct, obvious, accessible. It has strong signal and minimal noise. It's the drill seargeant shouting at a recruit. Business style has a bias toward the yang.

Analysis--Breaking a big issue down to understand it better in its constituent parts.

Synthesis--Pulling together the parts into an integrated whole. Connecting the dots.

Exposition--Content in a message that is primarily informational, the facts without interpreting them. It's the data dots required to be connected when you want to deliver an insight.

Insight--the experience of "getting it". A common example is getting a joke or any time you get a satisfying answer to a question or solution for a problem. It's when you see the pattern that connects the dots.

 

June 15, 2016

Welcome to Strategic Communications for Summer Quarter 2016. I'll be using this space as the quarter progresses to summarize and amplify points that I make in class with verbal commentary, video, and other supplementary materials. Check in at least once a week to make sure you're up to speed.

It will probably take me until the end of the week to get all the relevant links updated, but the ones that are live now if you want to get a feel for the resources available here.

The assignment links will be activated the class day I introduce the assignment. Even if you miss class, you should know what the assignment is.

 

 

 

Situation Analysis Form

1st Assignment Prompt

1st Assignment Rubric

2nd Assignment Prompt

2nd Assignment Rubric

Team Charter

Charter Sample

Information Interview

Information Interview Memo

3rd Assignment Prompt

3rd Assignment Rubric

Letterhead

Raising Sensitive Issues

Work Plans

Business Plan Rubric

Problem Solving

Persuasive Talk Prompt

BCMU for Artists 1

BCMU for Artists 2

Story board

Armada Karaoke Slides

Armada Karaoke Video

Cascadia Slides

Cascadia Video

 

 

Study Guide

Class Slide PDFs

Class 1

Class 2

Class 3

Class 4

Class 5

Class 6

Class 7

Class 8

Class 9

Class 10

Class 11

Class 12

Class 13

Class 14

Class 15

 

 

 

 

 

 

Film Clips

 

 

 

 

 

 

 

 

 

Email Me