University of Washington
Geography 349  (Professor Harrington)
International Marketing
 


Marketing, in its broadest sense, entails identifying, designing for, notifying, and getting a product or service to those who need it or are willing to pay for it. Any organization that relies on or desires to serve a market or a social group that has any choices must engage in marketing:  a corporation, a hospital, an NGO focused on public health, a college or university.

These notes are organized into the basic components of an international marketing plan:

Each component depends on the organization's knowing why it wants to engage in international sales or service provision, and the nature of the commitment to be made:  passive exporting?  selling excess production?  pursuing scale economies through larger markets?  attempting to find more profitable markets?  creating a greater value for its brand name?  The answer will affect the appropriate descisions regarding each component listed above.

The components need to be synergistic:  they should complement one another, the characteristics of the company, and the purpose of the international effort.
(For further explication, see Daniels, Radebaugh, and Sullivan (DRS) Chapter 16).
 



PLACE:  ANALYZING  MARKET  POTENTIAL  AND  MARKET   SHARE
Given the set-up costs of international marketing (information, negotiation, logistics, risk), which  foreign market is worth pursuing?

Estimating total market potential
It is generally more profitable to enter an underserved market and grow with the market, than to enter a stable market by taking market share from competitors.  How can we identify an "underserved market"?

cross-country comparisons:  predict the total market potential in a given country (Mj) on the basis of the relevant population (Pj)  (all people?  women?  children?  households with >$50,000 annual income?) times the ratio of market size (Mi) to relevant population (Pi) in a range of countries iMj = Pj  x  Mi/Pi

  • Market size could be measured by units purchased, value purchased, or number of people (or households) making purchases of the product.
  • The comparison countries i could be countries that are similar to the potential market country, or countries that have somewhat higher incomes, or a high-income country (on the assumption that the potential market country could conceivably have the same level of per capita sales as a high-income country.

regression analysis of nation-by-nation consumption (or consumption per capita) of the target product, as a function of national income (or income per capita) is a quick way to tell whether a particular target market is likely to be already saturated (consuming as much or more than the international norm, given its income level) or is likely to grow.  This entails plotting the consumption or purchases in a country against its income (or per capita consumption against per capita income), and plotting this for many countries to come up with the general relationship between national income and consumption of the product/service.  Is the potential market country below this general trend?

income elasticity of demand:  how does total demand for your type of product in a country change in response to changes in per capita income?

  • If the demand change is proportional to the change in per capita income, the income elasticity is 1.  If the demand change is less than or more than proportional to changes in income, the income elasticity is < or > 1.
  • This can be estimated by graphing or statistically relating total sales per capita against per-capita income across different countries (cross-section comparison) or across time in one country (time-series comparison).
  • This can then be used to project per capita demand in a country based on projections of that country’s GDP per capita.
Estimating the usage gap
usage gap:  the “expected” sales of a given type of product in a country (based on that country’s total and per-capita income) minus the actual sales (across all producers or providers).
  • If the usage gap is positive and large, then a given company might be able to increase its sales in that country merely by increasing local awareness of the benefits of the product in general:  it’s more important to enlarge the market than to fight for share of the small existing market.
Estimating potential corporate market share
1) Identify the company’s current market share in the foreign market.
2) If it is not a dominant position, or is not the position that the company enjoys in its home market, identify the possible reasons:
inappropriate product
poor geographic or logistical distribution
non-competitive pricing, promotion, or quality
3) Decide whether the cost of fixing the problem is less than the benefit of a larger market share (e.g., at a new, more competitive price — would it still cover marginal costs?)  





PLACEMENT
In what market segment should the potential exports be made?  This question relates to the business strategy of the exporter, as well as the exigencies of the export market.
  • A mass-market producer may find that income levels in the potential export market and export costs (transportation, tariffs, distribution) mean that the product is actually a luxury product in the export market.
  • Cultural differences may mean that the good or service will always be a niche product in the export market -- but a niche that domestic producers are not serviing in the potential export market.
  • The export market may be saturated with moderate-quality, low-cost products in this sector, but face a dearth of more expensive, high-performance products.
  • Many countries with low per-capita income levels also have very skewed income distributions, yielding a substantial market for luxury goods and services;  or for good-quality but very low-cost, smaller, or reduced-feature products.



PRODUCT   ADAPTATION
Why might an exporter adapt a product for a foreign market?

  • legal requirements for content or packaging
  • cultural prohibitions
  • dominant income levels, influencing what consumers are willing to spend for consumer products
  • dominant wage levels, influencing what producers are willing to spend for capital equipment that substitutes for labor
  • dominant lifestyle differences:  size of housing, eating habits, gender-specific labor-force participation
  • characteristics of local infrastructure
How much product adaptation should the organization be willing to make?  It will depend on the company's reason for seeking export markets.

1.  “We sell what we produce” — production orientation

    • commodity products
    • special international cachet of the unmodified product (Champagne)
    • passive export strategy (selling abroad only when convenient, to sell excess production)
2.  “We select foreign markets in which we can actively promote what we produce” — export orientation
[DRS call this “sales orientation”]
    • products with widespread potential appeal
    • industrial products
    • gaining and sustaining scale economies in production
    • extending the product life cycle
3.  “We pick a foreign market and produce for it” — market orientation
[D&R call this “customer orientation”]
    • desire to use a valuable trade name abroad, whatever the product:  this may lead to international licensing or FDI
    • desire to enter a particular, lucrative, foreign market
4.  “We selectively modify what we produce for key markets” -- strategic orientation
    Use brand extension and minor modifications for product adaptations in those markets that seem worthwhile for profit or strategic reasons (keeping competitors out of a foreign market, or keeping competitors from predatory pricing in another market).




PRICING 
“The price must be high enough to guarantee the flow of funds required to carry on other activities [beyond the direct production of the export item], such as R&D and distribution”  [D&R: 672]
  • The export price should be high enough to cover the fully-allocated (direct and indirect) marginal costs (not average cost) of replacing inventory (in the future).
  • Recognize, however, that the exported product must enter a distribution sequence abroad, with profit taken at every step of the way.  Therefore, determine whether fully-allocated production costs + tariffs + logistics (transport/storage) + distribution costs yield a price that is too high to be competitive in the foreign market.
  • Set and update price to allow for fluctuations in the exchange rate:  you need to be low enough to be competitive in the foreign market, but high enough to cover fully-allocated marginal costs.





PROMOTION  (includes promotional pricing for large orders, critical clients, or surplus inventory)

The product and environmental characteristics that lead to direct (personal contact) versus mass marketing may differ across national markets for the product:

 
 
Direct selling (“push” the product
Mass marketing (“pull” in buyers)
Type of product
 industrial 
consumer
Frequency of purchase
 infrequent 
frequent
Key decision maker
 wholesaler/retailer
consumer (e.g., under self-service retailing)
Feasibility of advertising
  poor
 high
Price negotiation
directly with potential buyers
generalized "sales" or discounts
 
MULTIPLE MODES:  It's common to combine
(a) direct selling to the actual purchasers (e.g., cell phones sold in bulk to providers of phone services;  computer processors or operating systems sold to computer manufacturers) or to those who recommend purchases (e.g., pharmaceutical drugs that require or benefit from prescription by physicians or pharmacists), with
(b) mass marketing to consumers or businesses that buy the end product.
Note that in many parts of the world, self-service retailing is less prevalent than in the US.  For example, most European countries sell such things as analgesics and antacids only in separate pharmacies, where the customer consults with a professional before making a selection.

MEDIA selection for advertising:  what media reach the desired market segments?
BRANDING:  Is the domestic brand useful in the export market?  What about lingusitic differences in the interpretation of the brand name?





 DISTRIBUTION  CHANNELS
“the course — physical path or legal title — that goods take between production and consumption”  [DRS: 582]
 
 
Short channels (few intermediate handlers or owners)
Long channels (more, intermediate handlers or owners)
Type of product
 industrial, capital goods
 consumer
Price level
 expensive
inexpensive
Sales volume (in the foreign market)
 high
 low
Availability of reputable distributors
 low
 high
After-sales service
 important
 unimportant
Price elasticity of demand
 high
 low

    AFTER-SALES  SERVICE
    This is difficult to provide in foreign settings, because the fixed costs are high (think of the difficulty of establishing a new automobile brand in the U.S.). 

    INTERNET  SALES 
    Sales and transmission of information, entertainment, and some services can be provided directly between producer and final use, using electronic means for payment and delivery.



copyright James W. Harrington
revised 27 December 2013