University
of Washington
Geography
349 (Professor
Harrington)
International
Marketing
Marketing, in its broadest sense,
entails identifying, designing for,
notifying, and getting a product or service
to those who need it or are willing to pay
for it. Any organization that relies
on or desires to serve a market or a social
group that has any choices must engage in
marketing: a corporation, a hospital, an
NGO focused on public health, a college or
university.
These
notes are organized into the basic components
of an international marketing plan:
Each
component depends on the organization's
knowing why
it wants to engage in international
sales or service provision, and the nature
of the commitment to be made: passive
exporting? selling excess
production? pursuing scale economies
through larger markets? attempting to
find more profitable markets? creating a
greater value for its brand name?
The answer will affect the appropriate
descisions regarding each component listed
above.
The
components need to be synergistic:
they should complement one another, the
characteristics of the company, and the
purpose of the international effort.
(For further
explication, see Daniels, Radebaugh, and
Sullivan (DRS) Chapter 16).
PLACE: ANALYZING
MARKET POTENTIAL AND
MARKET SHARE
Given the set-up costs of international
marketing (information, negotiation,
logistics, risk), which foreign
market is worth pursuing?
Estimating total market
potential
It is generally more profitable to enter an
underserved market and grow with the market,
than to enter a stable market by taking market
share from competitors. How can we
identify an "underserved market"?
cross-country comparisons: predict
the total market potential in a given country (Mj)
on the basis of the relevant population (Pj)
(all people? women? children?
households with >$50,000 annual income?)
times the ratio of market size (Mi)
to relevant population (Pi) in
a range of countries i: Mj
= Pj x Mi/Pi
- Market size could be measured by units
purchased, value purchased, or number of
people (or households) making purchases of the
product.
- The comparison countries i could
be countries that are similar to the potential
market country, or countries that have
somewhat higher incomes, or a high-income
country (on the assumption that the potential
market country could conceivably have the same
level of per capita sales as a high-income
country.
regression analysis of nation-by-nation
consumption (or consumption per capita) of the
target product, as a function of national income
(or income per capita) is a quick way to tell
whether a particular target market is likely to
be already saturated (consuming as much or more
than the international norm, given its income
level) or is likely to grow. This entails
plotting the consumption or purchases in a
country against its income (or per capita
consumption against per capita income), and
plotting this for many countries to come up with
the general relationship between national income
and consumption of the product/service. Is
the potential market country below this general
trend?
income elasticity of demand: how
does total demand for your type of product in a
country change in response to changes in per
capita income?
- If the demand change is proportional to the
change in per capita income, the income
elasticity is 1. If the demand change is
less than or more than proportional to changes
in income, the income elasticity is < or
> 1.
- This can be estimated by graphing or
statistically relating total sales per capita
against per-capita income across different
countries (cross-section comparison) or across
time in one country (time-series comparison).
- This can then be used to project per capita
demand in a country based on projections of
that country’s GDP per capita.
Estimating the usage gap
usage gap: the “expected” sales of a
given type of product in a country (based on that
country’s total and per-capita income) minus the
actual sales (across all producers or providers).
- If the usage gap is positive and large, then
a given company might be able to increase its
sales in that country merely by increasing
local awareness of the benefits of the product
in general: it’s more important to
enlarge the market than to fight for share of
the small existing market.
Estimating potential corporate
market share
1) Identify the company’s current market share in
the foreign market.
2) If it is not a dominant position, or is not the
position that the company enjoys in its home
market, identify the possible reasons:
inappropriate
product
poor geographic or logistical distribution
non-competitive pricing, promotion, or quality
3) Decide whether the cost of fixing the problem
is less than the benefit of a larger market share
(e.g., at a new, more competitive price — would it
still cover marginal costs?)
PLACEMENT
In what market
segment should the potential exports be
made? This question relates to the business
strategy of the exporter, as
well as the exigencies of the export market.
- A mass-market
producer may find that income levels in
the potential export market and export
costs (transportation, tariffs,
distribution) mean that the product is
actually a luxury product in the export
market.
- Cultural
differences may mean that the good or
service will always be a niche product
in the export market -- but a niche that
domestic producers are not serviing in
the potential export market.
- The export
market may be saturated with
moderate-quality, low-cost products in
this sector, but face a dearth of more
expensive, high-performance products.
- Many countries
with low per-capita income levels also
have very skewed income distributions,
yielding a substantial market for luxury
goods and services; or for
good-quality but very low-cost, smaller,
or reduced-feature products.
PRODUCT
ADAPTATION
Why might an exporter adapt a product for a
foreign market?
- legal requirements for content or packaging
- cultural prohibitions
- dominant income levels, influencing what
consumers are willing to spend for consumer
products
- dominant wage levels, influencing what
producers are willing to spend for capital
equipment that substitutes for labor
- dominant lifestyle differences: size
of housing, eating habits, gender-specific
labor-force participation
- characteristics of local infrastructure
How much product adaptation should the
organization be willing to make? It
will depend on the company's reason for
seeking export markets.
1. “We sell what we produce” — production
orientation
- commodity products
- special international cachet of the
unmodified product (Champagne)
- passive export strategy (selling abroad
only when convenient, to sell excess
production)
2. “We select foreign markets in which
we can actively promote what we produce” — export
orientation
[DRS call this “sales orientation”]
- products with widespread potential appeal
- industrial products
- gaining and sustaining scale economies in
production
- extending the product life cycle
3. “We pick a foreign market and produce
for it” — market orientation
[D&R call this “customer orientation”]
- desire to use a valuable trade name
abroad, whatever the product: this may
lead to international licensing or FDI
- desire to enter a particular, lucrative,
foreign market
4. “We selectively modify what we
produce for key markets” -- strategic
orientation
Use brand extension and minor modifications for
product adaptations in those markets that seem
worthwhile for profit or strategic reasons
(keeping competitors out of a foreign market, or
keeping competitors from predatory pricing in
another market).
PRICING
“The price must be high enough to guarantee the
flow of funds required to carry on other
activities [beyond the direct production of the
export item], such as R&D and
distribution” [D&R: 672]
- The export price should be high enough to
cover the fully-allocated (direct and
indirect) marginal costs (not average cost) of
replacing inventory (in the future).
- Recognize, however, that the exported
product must enter a distribution sequence
abroad, with profit taken at every step of the
way. Therefore, determine whether
fully-allocated production costs + tariffs +
logistics (transport/storage) + distribution
costs yield a price that is too high
to be competitive in the foreign market.
- Set and update price to allow for
fluctuations in the exchange rate: you
need to be low enough to be competitive in the
foreign market, but high enough to cover
fully-allocated marginal costs.
PROMOTION (includes
promotional pricing for large orders, critical
clients, or surplus inventory)
The product and environmental characteristics
that lead to direct (personal contact) versus
mass marketing may differ across national
markets for the product:
|
Direct selling (“push” the
product)
|
Mass marketing (“pull” in buyers)
|
Type of product |
industrial
|
consumer
|
Frequency of purchase |
infrequent
|
frequent
|
Key decision maker |
wholesaler/retailer
|
consumer (e.g., under self-service
retailing)
|
Feasibility of advertising |
poor
|
high
|
Price
negotiation
|
directly with potential buyers
|
generalized
"sales" or discounts
|
MULTIPLE MODES: It's common to combine
(a) direct selling
to the actual purchasers (e.g., cell phones sold
in bulk to providers of phone services;
computer processors or operating systems sold to
computer manufacturers) or to those who
recommend purchases (e.g., pharmaceutical drugs
that require or benefit from prescription by
physicians or pharmacists), with
(b) mass marketing to consumers or businesses
that buy the end product.
Note that in
many parts of the world, self-service
retailing is less prevalent than in the
US. For example, most European countries
sell such things as analgesics and antacids
only in separate pharmacies, where the
customer consults with a professional before
making a selection.
MEDIA selection for advertising: what media
reach the desired market segments?
BRANDING: Is the domestic brand useful in
the export market? What about lingusitic
differences in the interpretation of the brand
name?
DISTRIBUTION
CHANNELS
“the course — physical path or legal title —
that goods take between production and
consumption” [DRS: 582]
|
Short channels (few
intermediate handlers or owners)
|
Long channels (more,
intermediate handlers or owners)
|
Type of product |
industrial, capital goods
|
consumer
|
Price level |
expensive
|
inexpensive
|
Sales volume (in the foreign
market) |
high
|
low
|
Availability of reputable
distributors |
low
|
high
|
After-sales service |
important
|
unimportant
|
Price elasticity of demand |
high
|
low
|
AFTER-SALES SERVICE
This is difficult to provide in foreign
settings, because the fixed costs are high
(think of the difficulty of establishing a new
automobile brand in the U.S.).
INTERNET
SALES
Sales and transmission of information,
entertainment, and some services can be provided
directly between producer and final use, using
electronic means for payment and delivery.
|