University
of Washington
Geography 349
(Professor
Harrington)
International Marketing
Marketing, in its broadest sense, entails
identifying, designing for, notifying, and getting a product or service
to those who need it or are willing to pay for it. Any
organization that relies on or desires to serve a market or a social
group that has any choices must engage in marketing: a
corporation, a hospital, an NGO focused on public health, a college or
university.
These notes are
organized into the basic components of an international marketing
plan:
Each component depends on the
organization's knowing why it
wants to engage in international sales or service provision, and the
nature of the commitment to be made: passive exporting? selling
excess production?
pursuing scale economies through larger markets? attempting to
find more profitable markets? creating a greater value for its
brand name? The answer will affect the
appropriate descisions regarding each component listed above.
The components need to be
synergistic: they should
complement one another, the
characteristics of the company, and the purpose of the international
effort.
(For further explication, see
Daniels, Radebaugh, and Sullivan (DRS) Chapter 16).
PLACE: ANALYZING
MARKET
POTENTIAL AND MARKET SHARE
Given the set-up costs of international marketing (information,
negotiation, logistics, risk), which foreign market is
worth pursuing?
Estimating total market potential
It is generally more profitable to enter an underserved market and
grow with the market, than to enter a stable market by taking market
share from competitors. How can we identify an "underserved
market"?
cross-country comparisons: predict the total market
potential in a given country (Mj) on the basis of the
relevant population (Pj) (all people?
women? children? households with >$50,000 annual
income?) times the ratio of market size (Mi) to
relevant population (Pi) in a range of countries i:
Mj = Pj x Mi/Pi
- Market size could be measured by units purchased, value
purchased, or number of people (or households) making purchases of the
product.
- The comparison countries i
could be countries that are similar to the potential market country, or
countries that have somewhat higher incomes, or a high-income country
(on the assumption that the potential market country could conceivably
have the same level of per capita sales as a high-income country.
regression analysis of nation-by-nation consumption (or
consumption per capita) of the target product, as a function of
national income (or income per capita) is a quick way to tell whether a
particular target market is likely to be already saturated (consuming
as much or more than the international norm, given its income level) or
is likely to grow. This entails plotting the consumption or
purchases in a country against its income (or per capita consumption
against per capita income), and plotting this for many countries to
come up with the general relationship between national income and
consumption of the product/service. Is the potential market
country below this general trend?
income elasticity of demand: how does total demand for
your type of product in a
country change in response to changes in per capita income?
- If the demand change is proportional to the change in per capita
income, the income elasticity is 1. If the demand change is less
than or more than proportional to changes in income, the income
elasticity is < or > 1.
- This can be estimated by graphing or statistically relating total
sales per capita against per-capita income across different countries
(cross-section comparison) or across time in one country (time-series
comparison).
- This can then be used to project per capita demand in a country
based on projections of that country’s GDP per capita.
Estimating the usage gap
usage gap: the “expected” sales of a given type of product
in a country (based on that country’s total and per-capita income)
minus the actual sales (across all producers or providers).
- If the usage gap is positive and large, then a given company
might be able to increase its sales in that country merely by
increasing local awareness of the benefits of the product in
general: it’s more important to enlarge the market than to fight
for share of the small existing market.
Estimating potential corporate market share
1) Identify the company’s current market share in the foreign market.
2) If it is not a dominant position, or is not the position that the
company enjoys in its home market, identify the possible reasons:
inappropriate product
poor geographic or logistical distribution
non-competitive pricing, promotion, or quality
3) Decide whether the cost of fixing the problem is less than the
benefit of a larger market share (e.g., at a new, more competitive
price — would it still cover marginal costs?)
PLACEMENT
In what market segment should
the potential exports be made? This question relates to the
business strategy of the
exporter, as well as the exigencies of the
export market.
- A mass-market producer may find
that income levels in the potential export market and export costs
(transportation, tariffs, distribution) mean that the product is
actually a luxury product in the export market.
- Cultural differences may mean that
the good or service will always be a niche product in the export market
-- but a niche that domestic producers are not serviing in the
potential export market.
- The export market may be saturated
with moderate-quality, low-cost products in this sector, but face a
dearth of more expensive, high-performance products.
- Many countries with low per-capita
income levels also have very skewed income distributions, yielding a
substantial market for luxury goods and services; or for
good-quality but very low-cost, smaller, or reduced-feature products.
PRODUCT ADAPTATION
Why might an exporter adapt a product for a foreign market?
- legal requirements for content or packaging
- cultural prohibitions
- dominant income levels, influencing what consumers are willing
to spend for consumer products
- dominant wage levels, influencing what producers are willing to
spend for capital equipment that substitutes for labor
- dominant lifestyle differences: size of housing, eating
habits, gender-specific labor-force participation
- characteristics of local infrastructure
How much product adaptation should the organization be
willing to make? It will depend on the company's reason for
seeking export markets.
1. “We sell what we produce” — production orientation
- commodity products
- special international cachet of the unmodified product
(Champagne)
- passive export strategy (selling abroad only when convenient,
to sell excess production)
2. “We select foreign markets in which we can actively
promote what we produce” — export orientation
[DRS call this “sales orientation”]
- products with widespread potential appeal
- industrial products
- gaining and sustaining scale economies in production
- extending the product life cycle
3. “We pick a foreign market and produce for it” — market
orientation
[D&R call this “customer orientation”]
- desire to use a valuable trade name abroad, whatever the
product: this may lead to international licensing or FDI
- desire to enter a particular, lucrative, foreign market
4. “We selectively modify what we produce for key markets” --
strategic orientation
Use brand extension and minor modifications for product adaptations in
those markets that seem worthwhile for profit or strategic reasons
(keeping competitors out of a foreign market, or keeping competitors
from predatory pricing in another market).
PRICING
“The price must be high enough to guarantee the flow of funds
required to carry on other activities [beyond the direct production of
the export item], such as R&D and distribution” [D&R: 672]
- The export price should be high enough to cover the
fully-allocated (direct and indirect) marginal costs (not average cost)
of replacing inventory (in the future).
- Recognize, however, that the exported product must enter a
distribution sequence abroad, with profit taken at every step of the
way. Therefore, determine whether fully-allocated production costs + tariffs + logistics
(transport/storage) + distribution costs yield a price that is
too high to be competitive in the foreign market.
- Set and update price to allow for fluctuations in the exchange
rate: you need to be low enough to be competitive in the foreign
market, but high enough to cover fully-allocated marginal costs.
PROMOTION (includes
promotional pricing for large orders, critical clients, or
surplus inventory)
The product and environmental characteristics that lead to direct
(personal contact) versus mass marketing may differ across national
markets for the product:
|
|
Direct selling (“push” the product)
|
Mass marketing (“pull” in buyers)
|
| Type of product |
industrial
|
consumer
|
| Frequency of purchase |
infrequent
|
frequent
|
| Key decision maker |
wholesaler/retailer
|
consumer (e.g., under self-service retailing)
|
| Feasibility of advertising |
poor
|
high
|
Price
negotiation
|
directly
with potential buyers
|
generalized
"sales" or discounts
|
MULTIPLE MODES: It's common to combine
(a) direct selling to the actual
purchasers (e.g., cell phones sold in bulk to providers of phone
services; computer processors or operating systems sold to
computer manufacturers) or to those who recommend purchases (e.g.,
pharmaceutical drugs that require or benefit from prescription by
physicians or pharmacists), with
(b) mass marketing to consumers or businesses that buy the end product.
Note that in many parts of the world,
self-service retailing is less prevalent than in the US. For
example, most European countries sell such things as analgesics and
antacids only in separate pharmacies, where the customer consults with
a professional before making a selection.
MEDIA selection for advertising: what media reach the desired
market segments?
BRANDING: Is the domestic brand useful in the export
market? What about lingusitic differences in the interpretation
of the brand name?
DISTRIBUTION CHANNELS
“the course — physical path or legal title — that goods take
between production and consumption” [DRS: 582]
|
|
Short channels (few intermediate handlers or
owners)
|
Long channels (more, intermediate handlers or
owners)
|
| Type of product |
industrial, capital goods
|
consumer
|
| Price level |
expensive
|
inexpensive
|
| Sales volume (in the foreign market) |
high
|
low
|
| Availability of reputable distributors |
low
|
high
|
| After-sales service |
important
|
unimportant
|
| Price elasticity of demand |
high
|
low
|
AFTER-SALES SERVICE
This is difficult to provide in foreign settings, because the fixed
costs are high (think of the difficulty of establishing a new
automobile brand in the U.S.).
INTERNET SALES
Sales and transmission of information, entertainment, and some services
can be provided directly between producer and final use, using
electronic means for payment and delivery.
copyright James W. Harrington, Jr.
revised 19 November 2008