Transformational Government




J. Ramon Gil-Garcia (Primary Contact)

Centro de Investigación y Docencia Económicas (CIDE)

Carretera México-Toluca 3655

Col. Lomas de Santa Fe 01210 México, DF, Mexico

Phone: +52-55-5727-9800 Ex. 2311


Miriam Lips

Victoria University of Wellington

School of Government

PO Box 600

Wellington, 6035

New Zealand

Phone: +64-4-4637411


Leif Skiftenes Flak

University of Agder

Department of Information Systems

Service box 422

4604 Kristiansand


Phone: +47-92459786


Go to HICSS Conference Site

Initially, e-Government was considered a technical phenomenon. However, more recently, research on this topic clearly showed its multidimensional nature and identified the importance of strategic, political, managerial, organizational, legal and external relationship factors to understand and explain the ICT-enabled transformation of government. This mini-track examines the complexity of effectively managing e-Government and its transformational potential. Increasingly, this involves inter-organizational collaboration, multi-sector networks, and the management of relationships with internal and external stakeholders.

This mini-track welcomes papers that focus on the transformational aspects of e-Government as well as their implications for government, citizens and society. It looks for empirical, theoretical or conceptual contributions that show the importance of strategic, political, institutional, managerial, organizational, and democratic factors in managing e-Government.

Topics and research areas include, but are not limited to:

  1. -Strategies for e-Government and transformational government

  2. -Strategies for the design, development, implementation, maintenance, performance, and evaluation of public sector information systems

  3. -Theoretical premises and development for transformational government

  4. -Value foundations for transformational government

  5. -E-Government impact on organizational transformation

  6. -Transformational outcomes of e-Government initiatives and their implications

  7. -Increasing - efficiency and/or effectiveness through e-Government initiatives

  8. -Inter-organizational collaboration, public-private partnerships, and other collaborative arrangements in the public sector

  9. -Collaboration between government agencies and external stakeholders (e.g. citizens, businesses, NGOs)

  10. -Cross-government information sharing, regional, national and transnational information-sharing networks, and information integration

  11. -Methods and frameworks for e-Government evaluation and performance assessment

  12. -Innovation management, benchmarking, and trend monitoring in e-Government

  13. -Transformation and change management in e-Government initiatives

  14. -Transformational aspects of e-engagement and e-participation initiatives

  15. -E-Government business models and benefits realization from e-Government initiatives

  16. -Stakeholder collaboration and management in e-Government

  17. -Increasing e-Government uptake

  18. -User-centric e-Government

  19. -Government front office and/or back-office integration

  20. -Service transformation and multi-channel service delivery

  21. -EAM - e-Government Architecture Management

  22. -IT/IS Planning and Management in Government

  23. -Knowledge management in Government

  24. -Accountability and Governance of e-Government initiatives

  25. -Political, economic, legal, and social aspects of e-Government

  26. -Citizens, businesses and other stakeholders as e-Government users

More co-chair information

J. Ramon Gil-Garcia, PhD, is an Associate Professor in the Department of Public Administration and the Director of the Data Center for Applied Research in Social Sciences at Centro de Investigación y Docencia Económicas (CIDE) in Mexico City.  Ramon is the author or co-author of articles in The International Public Management Journal, Government Information Quarterly, Journal of the American Society for Information Science and Technology, European Journal of Information Systems, Journal of Government Information, International Journal of Electronic Government Research, Public Finance and Management, International Journal of Cases on Electronic Commerce, among others.  His research interests include collaborative electronic government, inter-organizational information integration, adoption and implementation of emergent technologies, digital divide policies, education policy, new public management, public policy evaluation, and multi-method research approaches. He is also a former Fulbright Scholar.

Miriam Lips,  PhD, is the first Professor of e-Government at Victoria University of Wellington. Her Chair is sponsored by Datacom systems Limited, the New Zealand Department of Internal Affairs, FX Networks Limited and Microsoft NZ. For more information on Professor Lips' activities please visit her website at

Leif Skiftenes Flak, PhD, is Associate Professor in the Department of Information Systems at University of Agder, Norway. His research interests are on e-Government in general with emphasis on interoperability, eParticipation, stakeholder related issues, and benefits management in particular. His work has been published in information systems and e-Government journals like Communication of AIS, Scandinavian Journal of Information Systems, TG:PPP and Government Information Quarterly. Flak is active within the international e-Government research community. He is member of the AIS SIG eGov and IFIP 8.5 and is involved in various e-Government research and practice projects in Norway. Flak is currently involved in program committees for a number of conferences and is currently on the editorial advisory boards for the International Journal of Electronic Government Research (IJEGR) and Transforming Government: People, Process and Policy (TG:PPP).


“Effectiveness and Efficiency, Internal and External, Are Key to Building Smarter Government”