Services and Information Minitrack



Ludwig C. Schaupp (Primary Contact)

West Virginia University

College of Business and Economics

314 Business and Economics Bldg, P.O. Box 6025

Morgantown, WV 26506-6025


Fax: +1-304-293-6035


Lemuria Carter 

North Carolina A & T State University

School of Business and Economics, 237 Merrick Hall

1601 East Market Street

Greensboro, NC 27411, USA

Phone: +1-336-285-3337

Fax: +1-336-256-2274


Rodrigo Sandoval Almazan 

UAEM (State University of Mexico) Business School

Instituto Literario No. 100

Toluca, Mexico 50000, Mexico

Phone: ++52-722-174-1852


Go to  HICSS Conference Site

Citizens have come to expect and demand governmental services matching private-sector services in every aspect of quality, quantity, and availability. This mini-track seeks research papers and practitioner reports addressing citizens' expectations and acceptance of e-government services across government levels and branches, success factors for e-government services development and implementation, value assessments of e-government services, and methodologies, techniques, and tools for service composition.  We are particularly interested in the characteristics, development, implementation, uses, and evaluation of e-government services and systems. E-government services pose numerous challenges in terms of interoperability of services, design of services, optimization of process chains, identification and assessment of the value-chain of services, cross-organizational service chains, workflow support of e-services, integration of internal IT support, G2G and G2C e-services, outsourcing of services, digital preservation, electronic records management, etc. Research to guide the development, management and evaluation of e-government services is in great demand in this important and rapidly growing domain. 

Topics and research areas include, but are not limited to:

  1. Citizens' expectations and acceptance of e-government services across government levels and branches

  2. Success factors for e-government services development and implementation

  3. Value assessment of e-government services

  4. Methodologies, techniques, and tools for service composition

  5. E-government services provision in developing countries

  6. Comparative and/or trans-national e-government services

  7. Trust perception of the e-government services, and trust dynamics among individuals, groups, and organizations in the value chain of service provision

  8. The willingness of citizens to share personal information with the government electronically

  9. Challenges and/or recommendations for increasing citizen trust of e-government

  10. Impacts of e-government services

  11. Political, legal, organizational, and technological barriers to e-government diffusion

  12. Opportunities and challenges of e-government mobile services

  13. Business process analysis, value-chain analysis and change requirements for e-government services

  14. IT-based procedures, workflow support, protocols, and schemes used for government services

  15. Development and maintenance issues of government portals

  16. Access to governmental documents and records, including legal, policy, and technical implications, program models, and case studies

  17. Electronic record management and archiving standards

  18. Case studies on innovative services in various branches of the public sector, such as e-services in the administrative, judicial, executive, defense, health care, education, etc.

  19. Service modeling, optimization and analysis

More co-chair information

Ludwig Christian Schaupp, PhD, is an Associate Professor in the Department of Accounting in the College of Business and Economics at West Virginia University.  His primary research interests include e-government adoption, and website success metrics.  He has published in several top-tier journals including Communications of the ACM, Journal of Computer Information Systems, and Information Systems Frontiers.

Lemuria Carter, PhD, is an Associate Professor at North Carolina Agricultural and Technical State University. Her research interests include technology adoption, e-government and online trust. She has published in several top-tier information journals, including the Journal of Strategic Information Systems, Information Systems Journal, Communications of the ACM, and Information Systems Frontiers.

Rodrigo Sandoval Almazan, PhD, is a Research Professor at the State University of Mexico (UAEM) in Toluca, Mexico. His research interests include technology adoption, diffusion, and effectiveness in local government as well as social media use and open government. He has published in top-tier electronic government journals including Government Information Quarterly.


“Foremost Government is About Services to the Public”