Citizens have come to expect and demand governmental services matching private-sector services in every aspect of quality, quantity, and availability. This mini-track seeks research papers and practitioner reports addressing the characteristics, development, implementation, uses, and evaluation of e-government services and systems. E-government services pose numerous challenges in terms of interoperability of services, design of services, optimization of process chains, identification and assessment of the value-chain of services, cross-organizational service chains, workflow support of e-services, integration of internal IT support, G2G and G2C e-services, outsourcing of services, digital preservation, electronic records management, etc. At the same time, governments are struggling to meet expectations especially under intensified pressure to reduce costs and reduce budgets. As a result, research to guide the development, management and evaluation of e-government services is in great demand in this important and rapidly growing domain.

Topics and research areas include, but are not limited to:

1. •Citizens' expectations and acceptance of e-government services across government levels and branches
   

2. •Impacts of e-government services
   

3. •Service modeling, optimization and analysis
   

4. •Methodologies, techniques, and tools for service composition
   

5. •Value assessment of e-government services
   

6. •Success factors for e-government services development and implementation
   

7. •Trust perception of the e-government services, and trust dynamics among individuals, groups, and organizations in the value chain of service provision
   

8. •The willingness of citizens to share personal information with the government electronically
   

9. •Challenges and/or recommendations for increasing citizen trust of e-government
   

10. •Political, legal, organizational, and technological barriers to e-government diffusion
    

11. •Opportunities and challenges of e-government mobile services
    

12. •Business process analysis, value-chain analysis and change requirements for e-government services
    

13. •IT-based procedures, workflow support, protocols, and schemes used for government services
    

14. •Development and maintenance issues of government portals
    

15. •Access to governmental documents and records, including legal, policy, and technical implications, program models, and case studies
    

16. •Electronic record management and archiving standards
    

17. •Case studies on innovative services in various branches of the public sector, such as e-services in the administrative, judicial, executive, defense, health care, education, etc.
    

18. •E-government services provision in developing countries
    

19. •Comparative and/or trans-national e-government services
    

More co-chair information

Lemuria Carter, PhD, is an Assistant Professor in the department of Accounting at North Carolina A & T State University. Here research explores the impact of technology on government-to-citizen interactions, the impact of Internet voting on political participation, and the impact of technology diffusion on societal norms.  She has published in several top-tier journals in the field of Information Systems including, Journal of Strategic Information Systems, Communications of the ACM, Information Systems Journal, and Information Systems Frontiers.  Dr. Carter has also served as e-government track and mini-track chair at several international conferences including, Americas Conference on Information Systems and the Hawaiian International Conference on Systems Sciences.

Jing Zhang, PhD, is an Assistant Professor at the Graduate School of Management of Clark University.  Her research focuses on knowledge sharing, and on the organizational impact of information technology and innovations in E-Government initiatives. She received her Ph.D. in Information Science from the University at Albany, State University of New York. Her works were published in European Journal of Information Systems, Pubic Performance and Management Review, and other peer-reviewed journals, book chapters, and conference proceedings.

Ludwig Christian Schaupp, PhD, is an assistant professor at West Virginia University.  His primary research interests include website success metrics and e-government adoption & diffusion.  He has published in several top-tier journals including Communications of the ACM, Journal of Computer Information Systems, and Information Systems Frontiers.  He has also presented at several international conferences including Americas Conference on Information Systems (AMCIS) as well as the Hawaii International Conference on Systems Sciences (HICSS).