Association of Support Professionals, "Ten Best Web Support Sites of 2007 Site Scoring System."
Bhavnani, Suresh K., James H. Garrett, Jr., Ulrich Flemming, and Doris S. Shaw, “Towards Active Assistance: Bridging the Generations, in The Future of Computer-Aided Engineering, eds. J. H. Garrett and D. R. Rehak, Carnegie Mellon University, Pittsburgh, PA, 1999, pp. 199-203.
Brooks, Steven, “Online Theater: Making Software Demonstration Movies, ” Intercom, November 2005, pp. 26-28.
Day, Priestly, and Schell, "Introduction to the Darwin Information Typing Architecture."
Douglass Olberg et al, "The New Face of Procedural Content: A Real World Approach." Extended Abstract, CHI 2008 Proceedings.
Farkas, David K., “The Logical and Rhetorical Construction of Procedural Discourse,” Technical Communication, 46(1), February 1999, pp. 42-54.
Fisher, Lori, “Moving from Single Sourcing to Reuse with XML DITA,” Best Practices (Comtech), June 2003, pp. 63-68.
Gallagher, Susan, W., "Yesterday API Was Just Another Acronym; Today I Have to Document One!" Proceedings of the 2001 STC Regional Conference.
Grayling, Trevor, "If We Build It, Will They Come? Usability Test of Two Browser-based Embedded Help Systems," Technical Communication, 49(2), May 2002, pp. 193-209.
Kadilak, Denise, "Implementing Structured FrameMaker: Real-world Suggestions for Surviving the Move to Structured Authoring," Intercom, Feb. 2008, pp.20-25.
Kantner, Laurie, Deborah Sova, and Lori Anschuetz, " Organizing Qualitative Data from Lab and Field: Challenges and Methods," reprint of a paper given UPA Conference (Usability Professionals Association), 2005. pp. 1-13.
Larson, Jerrod, "Out of the Video Arcade, into the Office," ACM Interactions, Jan/Feb 2007, pp. 18-21.
Microsoft, Microsoft Manual of Style for Technical Publications (3rd ed.), Microsoft Press, 2004.
Microsoft, "Help," Windows Vista User Experience Guidelines, Microsoft Developer Network (MSDN).
Microsoft, "User Interface Text," Windows Vista User Experience Guidelines, Microsoft Developer Network (MSDN).
Microsoft, "Style and Tone," Windows Vista User Experience Guidelines, Microsoft Developer Network (MSDN).
Plaisant Catherine and Ben Shneiderman, "Show Me! Guidelines for Producing Recorded Demonstrations, "Proceedings of the IEEE Symposium on Visual Languages and Human-Centric Computing, 2005, pp. 171-78.
Radding, Alan, “The Whitepaper Whitepaper,” (1997), http://www.technologywriter.com, accessed, 3/24/07.
Rosenbaum, Stephanie L. "Stalking the User: Practical Field Research," reprinted from Intercom, 50(10), December 2003.
Sarr, John T., “Creating an SDK: Writing on the Edge,” Intercom, June 2001, pp. 22-24.
Severson, Eric, "Dynamic Content Delivery Using DITA,"Whitepaper, Flatirons Solutions Corporation, 2007.
Stock, Ingo, Michael Weber and Eckhard Steinmeier, “Metadata Based Authoring for Technical Documentation,” Proceedings SigDOC (Design of Communications) Conference, 2005, pp. 60-67.