University of Washington
Department of Technical Communication

TC 407  Software User Assistance

Professor David K. Farkas

Download Area

This is where you can download course materials such as the current version of the syllabus, course notes, and sample documentation.

Current Syllabus in .doc form
(coming soon)

Course Notes

Conceptual Documentation Examples WMP

Evaluation and Usability Testing

Helping the User Who Already Has a Problem

Indexing Online Help

Sample Usability Test Report

Spiral Model of Software Development

User Interface Design

VrimCo Case Study

WritingProcedures

Writing with a Task Orientation

Documentation Examples

Apple Guide Graphic

Action Outline Tutorial (98 KB CHM file)

Adobe Acrobat Help.pdf

Anonymous, "AM/FM Flashlight Radio"

Dovicotimesheet80.pdf

eHelp Corporation, various help topics in the RoboHelp help systems

List Processor Documentation

Microsoft, Microsoft Publisher 1.0 Online Help System

Microsoft, Windows Media Player help system, Microsoft, 2000 •
If necessary: Download file, right click and choose properties, and click Unblock.

MusicAlarmClockManual

Trellix Demo executable file (167 KB)
Trellix Demo content file (546 KB) • Download both Trellix files into one folder and double-click the executable file.

Using Mailing Lists

SDK Materials

Peter Delaney, Wallaby Specification

Peter Delaney, Wallaby Samples Coding Standards

Peter Delaney, Publications Content Plan

White Papers

Becoming a Secure eBusiness

Dynamic Content Delivery with DITA

The Whitepaper Whitepapaper

 

Windows Help Panel
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