University of Washington
Department of Human-Centered Design & Engineering

TC 407  Software User Assistance

Professor David K. Farkas

Course Website — Spring 2009

Whether you are a student in TC 407 or a visitor from outside the course, welcome to this course website.  In TC 407 students learn to design and create the full spectrum of information resources users need to master complex interfaces. We focus on interface text, help systems and manuals, wizards, tutorials, SDK documentation, and KB articles. The course includes the role of social media and user-generated content. The concepts and skills taught in this course will prove valuable for technical communicators, user experience designers, and those who work in software development teams.

Windows Help Panel